My pothole claim being hindered by ridiculous process at the council

Colvend woman slams the handling of compensation claim after her vehicle's tyre damaged by pothole on road

- JACKIE GRANT

A Colvend woman has hit out over the “ridiculous” process drivers face when making claims about pothole damage to their cars.

Carolyn Hornblow had to fork out for a new tyre after her Toyota Corolla car struck a deep pothole near Dalbeattie on the night of December 11.

The 73-year-old and her passenger made it home in the pitch dark and the damaged tyre had to be replaced at Stewartry Tyres a few days later, leaving Carolyn with an £87 garage bill.

However, the driver has since been locked in a wrangle with Dumfries and Galloway Council and its insurers after submitting a compensation claim.

She said: “I already filled out a form with the council regarding this pothole and then - a month after the incident - there was a ridiculous list of questions/requirements from the council's insurance company.

“I had tyre damage many years ago due to a pothole and I was never asked all these questions. And I got compensation.