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E-comm cos contribute most to refund disputes
Mint Mumbai
|February 18, 2026
E-commerce firms have emerged as the largest contributors to consumer refund disputes, making for over ₹36 crore or nearly 70% of the ₹52 crore of refunds facilitated through the National Consumer Helpline (NCH) in the past nine months.
E-commerce firms saw most grievances, travel followed.
(AFP)
Data released by the department of consumer affairs on Tuesday showed that between 25 April 2025 and 31 January 2026, the NCH facilitated refunds amounting to ₹52 crore across 31 sectors by addressing 79,521 complaints on refund claims. The sector saw 47,743 grievances and ₹36.79 crore of refunds.
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