On the latest trends…
We used to talk about the technology and IT services industry on one side and BPM on the other: The skills required, the way services were delivered and client expectations. These were dramatically different between the two. But that line is now going away, and it is becoming one continuum. Today for delivering BPM and customer experience services, lots of technology is needed. Similarly for delivering technology services, you need process experience.
ChatGPT has become a generic name even though it’s a brand. We also have Bard and other large language models coming. This will fundamentally alter the way customer experience services are delivered. Gen AI-enabled chatbots and conversational bots keep learning on the job and build a knowledge repository over a period. Customer experience is becoming much more seamless due to that.
Another interesting thing is voice and visual search. you can have voice clips and find out where they originated from. When you see a particular visual, you want to know what that product is and who manufactured it. Earlier it was very difficult, but today you have visual search.
Then there’s cybersecurity. Every year exponentially number of cybersecurity incidents and threats are increasing. It is immense and an unbelievable growth for me. you can have all kind of defenders, virus protection etc, despite that there is always an incident.
Diese Geschichte stammt aus der October 2023-Ausgabe von DataQuest.
Starten Sie Ihre 7-tägige kostenlose Testversion von Magzter GOLD, um auf Tausende kuratierte Premium-Storys sowie über 8.000 Zeitschriften und Zeitungen zuzugreifen.
Bereits Abonnent ? Anmelden
Diese Geschichte stammt aus der October 2023-Ausgabe von DataQuest.
Starten Sie Ihre 7-tägige kostenlose Testversion von Magzter GOLD, um auf Tausende kuratierte Premium-Storys sowie über 8.000 Zeitschriften und Zeitungen zuzugreifen.
Bereits Abonnent? Anmelden
Navigating Chaos: Ensuring Trust in Digital Communication
Amid Escalating Fraud Risks, CPaaS Tools Emerge as Crucial Allies. SMS, Despite Vulnerabilities, Retains Vital Role in Real-Time Alerts within a Turbulent Digital Landscape
Multimodal AI for Media and Entertainment: Transforming Creativity and Engagement
Multimodal AI sets new standards in personalization and interactivity within the digital media landscape.
Transforming Your Flying Experience with AI
Are you still flying the old way? Check out AIonOS, and see how it's going to transform your regular flying experience.
IoT Security Best Practices
With increasing integration of IT and OT systems, organizations must develop a comprehensive IoT network strategy to safeguard themselves
Edge Computing Elevating Telecom's Realm Beyond loT
Edge computing heralds a new era in telecommunications, propelling the industry toward unprecedented levels of efficiency, reliability, and innovation. And, the rapid integration of Internet of Things (IoT) devices in telecom industry is reshaping industries. Yet, the surge in IoT adoption brings forth a pressing challenge: the imperative for low-latency processing. Enter edge computing, a pivotal solution offering the infrastructure necessary to power real-time applications and elevate the performance of telecom networks.
Time for Good Voodoo Dolls! Time for Digital Twins!
Why waste resources, material, experts, downtime and effort in actual machines, processes or systems? Why not use some digital Juju?
IoT Devices and Zombie Mushrooms - It's Time
They are small, they are out there everywhere, they are supposed to help the tree trunk. But what if the tiny creatures we celebrate as IoT sensors and devices are hijacked by a mind-control fungus? Let's remove the 'if'. Here's why
Forward and Onward
Jigar Mehta, Managing Director, Onward Tech in conversation with Minu Sirsalewala, Executive Editor, Dataquest, elucidates why Onward Technologies has placed its bets on a pure-export business strategy, the no-IP stance and on that big chunk of huge R&D contracts of global companies that are waiting to be tapped. And how being a young company is helping with advantages and challenges unique to that stage. Global Vision, Local Talent: Onward Technologies' Strategic Pivot to International Markets\"
Building Enterprise Trust: Essential for Indian Businesses in the Digital Era
As Indian businesses navigate a rapidly evolving landscape, the importance of building and maintaining enterprise trust has never been more critical. In this piece, we explore why trust is paramount, the factors eroding it, and actionable steps organizations can take to foster trust, leveraging data and analytics for greater transparency and accountability.
Decoding Retail Stock Broking: Angel One's Data-Driven Success Story
Exploring the dynamic retail stock broking sphere, Angel One Limited, under the leadership of Chief Technology Officer (CTO) Jyotiswarup Raiturkar, thrives within a vast market domain. With the industry witnessing rapid expansion driven by technological innovations, Angel One's strategic prowess has secured a prominent position within this flourishing market. He discusses how Angel One's innovative approach has not only reshaped its operational framework but also cemented its presence within the expanding retail stock broking market.
