“An internet issue impacting the quality of our Fios service throughout the Northeast has been resolved,” said spokesman Rich Young in an emailed statement Tuesday afternoon. He said service levels “are returning to normal” and the company is investigating what happened. The service interruptions were unrelated to a cut fiber in Brooklyn, New York, which caused problems for people in the area.
There are about 6.5 million Fios internet customers.
People posting on Twitter reported having issues connecting with various online services in the region stretching from Washington, D.C., to Boston. That densely populated area includes key U.S. government services as well as major financial companies such as Fidelity Investments.
Disruptions to internet services are always a hassle but have become even more excruciating as the pandemic forces millions of people to work from home and students to attend school remotely.
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