What are you doing for customers for a safe experience in this time of crisis?
We have introduced intensified hygiene and sanitation measures to ensure our employee and guest safety further by launching the ALLSAFE Label. This programme has ensured that we captured the essence of hospitality & retained our brand philosophy while indoctrinating the new hygiene and safety goals into individual, department and guest activities. These entail from temperature checks for guests & staff to health reporting mechanism for team members, cleaning chemicals & special purpose disinfectants to sanitisers, face masks, face shields, PPE kits for the employees to trainings session for the vendors on basic hygiene and sanitation.
How are you training your employees?
In order to receive the ALLSAFE Label all operational team members were mandatorily asked to attend the specific training modules and implement the same in their daily shifts. This allowed us to verify and translate the requisite action and also monitor the responses and assess the effectiveness and highlight any discrepancy and inconsistency from the SOPs suggested by the state and Central government.
Any innovative plans for the future?
We see the role of technology increasing in our new world of contactless menus & digital payments. We intend to keep our eyes open for new technology as we adapt to the ever-changing business environment.
What are you doing for customers for a safe experience in this time of crisis?
This story is from the August - September 2020 edition of Hospitality Talk.
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This story is from the August - September 2020 edition of Hospitality Talk.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
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