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Redefine Possible: Automate Customer Service with Al
May 2025
|CIO & Leader
At NICE CX Connect 2025 in Hanoi, business leaders explored how AI is transforming customer service.
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IN A rapidly evolving digital landscape, the ability to harness AI for customer service transformation is no longer aspirational—it’s imperative. Against this backdrop, NICE CX Connect 2025 brought together a select group of 26 senior CX and technology leaders from 20 of Asia’s leading organizations for a three-day strategic leadership retreat held from April 24 to 27 at the JW Marriott Hotel in Hanoi, Vietnam.
Co-hosted by CIO&Leader as the Knowledge Partner, the event centered on the theme “Redefine Possible: Automate Customer Service with AI,” highlighting how organizations can shift their customer experience (CX) strategies from reactive support to proactive, AI-augmented engagement.
The event was attended by:
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