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In this issue

Reviews. It’s So Easy-Duff McKagan; Trust Works! Four keys to building lasting relationships-Ken Blanchard; To Save Everything, Click Here-Evgeny Morozov; How Can I Help You? 5 mistakes to avoid in customer service-Debashis Sarkar; Avoiding Armageddon: America, India, and Pakistan to the brink and back-Bruce Riedel; Riot Politics: Hindu-Muslim violence and the Indian State-Ward Berenschot. Also: Magical Palace-Kunal Mukherjee; Content is Currency-Jon Wuebben; Global Innovation in Emerging Economies-Prasada Reddy; High Performance Companies-Nitin Pangarkar; I Lost My Job But…-Lakshmanan Solayappan; Curse of the Godman-Biddy.

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