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In this issue

Editorial Listening - The First Stage of Customer Communication & Related Aspects of Customers' Handling; Unemployment Schemes in India; Mobile Commerce. People on the move; Who should file income tax returns; Why we need more women in the C-suite; With simpler processes, govt promotes ease of living in India; Do you laugh to stop yourself from crying? ; Now, Modi looks to see Aadhaar to track bureaucrats. Legal; News Round Up; International News; Information & Technology; Snippets

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