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In this issue

Hotel Industry is always evolving and ever changing with the need of an hour. New and progressive concepts have emerged in the market with time, leading to the evolution and growth of new trends in the hotel industry. It is a direct customer based industry whose main focus is towards the customer’s satisfaction and customer retention so as to earn their long term loyalty towards their brand. A hotelier has to constantly keep his pulse on the emerging new trends to avoid disappointing guests and falling behind competitors. The hotel has not only to increase the number of guests but also to improve their experience in order to make them visit the place again. Cover Story tries to gauge the trends that are likely in hotels in the future and how they are preparing for these changes. Wedding halls have now become passé. Today, fairy tale settings for making the most memorable moment in the life, one of the most unforgettable and impressive one, is the in thing. Business Story takes a look at the opportunities it offers to the hospitality industry and its future. Room Service has seen a sea change. There has been resurgence in room service as hotels are resorting to various trendy and innovative ways to serve their guests in the comfort of their rooms. The feature story discusses the new trends and essential tips to generate revenue from Room Service. The continuous story in management section further elaborates the traits that make for a noteworthy hotel PRO. While jobs in most departments of the hotel are often well appreciated, the job of the housekeeping staff often goes unnoticed. The housekeeping section elaborates on the importance of the housekeeping staff and how important they are for the smooth operations of the property. Also enjoying reading latest news, events, reports on what’s happening in the industry. Wishing all readers a very Happy & Prosperous 2020.

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