REDEFINING BFSI & ENTERPRISE OPERATIONS FOR THE NEXT DECADE

In a recent interaction with M R Yuvatha, Senior Correspondent at siliconindia, Sunil shared his insights on how AI and digital transformation are reshaping BFSI and enterprise operations in India

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Sunil Pandita, Sr. VP & Head - Business (India & South Asia), Newgen Software

With over two decades of progressive experience in technology, sales, and business leadership, Sunil Pandita is an engineer from BITS Pilani and holds an MBA from Symbiosis. He specializes in strategic planning, alliances, and GTM strategies across Banking, BFSI, Government, Enterprise, and emerging markets. He has led large teams, driven digital transformation projects, and represented global technology brands including Samsung, Adobe, Autodesk, and IBM.

AI is moving beyond automation to become a predictive and autonomous force in BFSI. Banks are leveraging AI for real-time decision-making, fraud detection, and hyper-personalized customer journeys.

The rise of Generative AI and Agentic AI models is enabling systems that not only process but also act intelligently, reducing operational costs and improving agility. With productivity gains projected to reach 46 percent by 2030, institutions that adopt AI strategically will lead the next wave of transformation. This evolution is about creating adaptive ecosystems that anticipate customer needs and regulatory shifts.

The New Era of BFSI Agility

Banks are prioritizing the modernization of lending and collections and NPA management, as well as payment hubs for real-time transactions, and AI-driven risk management. The roadmap is increasingly incorporating GenAI-powered customer engagement and autonomous workflows to enhance speed-to-market.