LET AI TRANSFORM THE TONE OF YOUR CUSTOMER SERVICE

3CX's new AI-powered receptionist can simplify the lives of your customers and your staff, and that's just one of the latest enhancements

- 

The days of pressing 1 for sales, 2 for support and 3 if you know the extension number of the person you are calling are finally over. Instead, your AI-powered receptionist - available to all 3CX customers with the upcoming 3CX V20 Update 8 - will automatically handle calls exactly as a human receptionist would.

Key to this all is OpenAI. All you need is an active OpenAI account, which you then connect to from within 3CX (see full details at tinyurl.com/3cxagents). In a few short steps you can create and configure multiple AI agents, each with their own name, voice style and language decided by you.

Then, when a call comes in, the AI agent will answer. The best bit is that you're in charge of the AI agent's traits, behaviours, tone, workflows, business knowledge and reasoning abilities. For example, if a caller says “I get a 404 not found when I access your page” then the AI recognises this as a technical support issue and knows to forward the call to a certain extension. Likewise, if a caller says “transfer me to Georgina Harris”, if the AI recognises the name it will transfer the call straight through.

You can even automatically block spam callers, with the AI trained to recognise familiar annoyances such as scammers pretending to be from Microsoft support.

And if you're worried about hostile or abusive callers, fear not: the AI agent can detect these and act accordingly based on your choices, such as instantly escalating the call to a manager.

Local, secure transcription