WILCON DEPOT AND CONVERGE STRENGTHEN CONNECTIVITY PARTNERSHIP

The Philippines' top construction supplies and home improvement retailer, Wilcon Depot, emerged a victor during the height of the COVID-19 pandemic as the company adapted a new business model to serve the repair, renovation, and building needs of its loyal customers during lockdown.

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As a trailblazer in the home and construction supply and improvement industry for the past 45 years, Wilcon Depot needed a trusted connectivity partner to make sure it could keep addressing accessibility pain points to be able to continue delivering high-quality products and solutions.

In order to adapt to the new working environment and innovate towards a more digital retailing model, Wilcon Depot partnered with Converge ICT Solutions, Inc. with their enterprise-grade product, Direct Internet Access (DIA), which allows them to have a dedicated and secured internet service.

Having DIA assured the company that it could maintain the smooth flow of operations and continue providing excellent customer service. The Direct Internet Access granted Wilcon Depot a well-orchestrated operational process of virtual video conferences between various departments, comprehensive data sharing, and coordinated logistical communication to ensure continuous business productivity.