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HOW PAYPAL IS USING AI TO COMBAT FRAUD, AND MAKE IT EASIER TO PAY
AppleMagazine
|September 01, 2023
Artificial intelligence has been the buzzword of 2023 ever since ChatGPT made its public debut earlier this year, with businesses, schools, universities and even non-profits looking for ways to integrate AI in their operations.
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John Kim, chief product officer for PayPal, spoke about how the company is using the early proliferation of artificial intelligence technologies in its business, as well as PayPal’s future in payments when there’s so much competition. The interview has been edited for length and clarity.
Q: HOW HAVE SECURITY ISSUES CHANGED SINCE YOU’VE BEEN IN THIS ROLE OR SIMILAR ROLES? HOW MUCH MORE COMPLICATED OR SOPHISTICATED ARE THREATS OR OPPORTUNITIES TO PROTECT CUSTOMER DATA?
A: One way you you can put it is that the fraud is a pretty big business, it’s growing and getting more sophisticated by the day. It used to be that you would get, let’s say, an email sent to you and you’d find something off about it, right?
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