Maynilad customers in Caloocan to get refund

West Zone concessionaire Maynilad Water Services Inc. (Maynilad) would implement a rebate for some Caloocan residents whose water supplies were affected by an environmental contamination late last year.

- JASPER EMMANUEL ARCALAS

Maynilad said it would abide by the decision of the Metropolitan Waterworks and Sewerage System - Regulatory Office (MWSS-RO) to impose a P2.038 million penalty on the water utility firm for the "isolated" water quality non-compliance incidents in Caloocan.

The company said the penalty would be distributed as rebates in the monthly bills of the specific affected customers. The MWSS-RO identified 3,841 water services connections (WSC) affected by the 21-day failure period from Nov. 29 to Dec. 19.

The estimated rebate per WSC is about P530.69, according to the MWSS-RO.