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Capgemini to Create Industry-Specific Agentic AI Solutions
The New Indian Express Jeypore
|April 11, 2025
APGEMINI will create industry-specific agentic AI solutions that are designed to handle customer requests across all communication channels—be it web, social or phone. It will also improve employee productivity, the company claimed.
Capgemini has announced a strategic agentic AI initiative with Google cloud to transform customer experience (CX) into a key value driver for clients. Underpinned by Google Cloud's AI technology, the company will develop bespoke solutions designed to enhance customer services with intelligent automation.
Primarily focused on telco, retail, and financial services, the partnership is intended to expand into further industries such as life sciences and utilities. In telco, new solutions will optimize call routing and resolution in contact centers by leveraging conversational AI to improve intent and understanding, increase call containment and assist agents.
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