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IndiGo commuters wait for refunds and fare cap
The Morning Standard
|December 07, 2025
I am usually a person who can handle high-pressure situations, but the last 48 hours were like a nightmare to me; I literally had a panic attack," said Aikantik Bag, who was travelling from Lucknow to Kolkata on Wednesday night.
Aikantik is not the only person to face this uncertainty; hundreds of other passengers travelling by the Indigo flights have faced cancellations over the past week, some even at the last minute. Many have still not been able to trace their check-in luggage, while many await their refunds.
The Ministry of Civil Aviation (MOCA) on Saturday stepped in and ordered IndiGo Airlines to clear all pending passenger refunds by 8pm on Sunday. The directive came with a stern warning that failure to comply will result in "immediate regulatory action". Additionally, the ministry has directed the airline to ensure that all the baggage separated from the passengers due to cancellations or delays is traced and delivered to their residential or chosen address within the next 48 hours.
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