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EThekwini to implement new billing system
The Mercury
|December 31, 2025
Measures to resolve past issues
HEADACHES caused by incorrect billing could soon be a thing of the past as the eThekwini Municipality is set to go live with a new billing system.
The city stated recently that in a strategic move to enhance operational efficiency, embrace technological innovation, and foster a customer-focused service environment, the municipality will replace its Revenue Management System (RMS).
The Mercury reported in 2023 that a controversial billing system, which was installed at a cost of more than R1 billion, faces the chop as it is not compatible with some of the "financial control tools" that are to be implemented by the municipality.
The Revenue Management System (RMS), which was implemented in 2016, was a source of endless problems for ratepayers who complained of inflated bills. The system also came with a price tag of more than R1bn after costs had ballooned from an initial amount of R150 million.
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