Almost half of UK consumers find customer service lacking

ALMOST half of consumers say they have suffered poor customer service over the last year, with many wanting more “human” support, a survey has found.

- TOM KEIGHLEY Business writer [e-mail]

One in six consumers (15%) believe customer service standards have declined in the past year, according to the study for reviews site Trustpilot.

Poor product quality and call centre experiences are the UK’s biggest customer service bugbears, the poll found.