The push back against poor service starts here

YOUR CONSUMER RIGHTS CHAMPION

- MARTYN JAMES

Sometimes life can seem a bit of a never-ending battle, can't it?

From bank branches vanishing on the high street to retailers running roughshod over your rights, it's easy to think you can't fight back. But you can.

If we all take a little time to push back against bad services and poor business decisions, we can make a difference. Here's my guide on how to stand up for your rights and make businesses listen to you.

DON'T USE AUTOMATED CHECKOUTS

The news that Sainsbury's and Tesco are using Al technology at self-checkouts at some of their stores to see if you are “forgetting” to put all of the items through correctly, has caused both outrage and amusement.

But this masks a very real problem.

Automated checkouts are among the most unpopular of all services. Some supermarkets are reducing their use and reverting to people on the tills.

So, before you start shopping, ask if there is anyone on the till and make sure you use them. The campaign to restore the humans starts here!

DITCH THE DISRUPTORS