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People paid to test Barclays banks 'told they could pretend to be blind'
The Guardian
|January 06, 2025
Barclays is facing criticism over adverts for paid "mystery shoppers", which suggested that people could pretend to be blind or deaf to test the services at the British bank's high street branches.
The bank hired the market research firm Ipsos to carry out testing at branches. The Barclays-branded instructions said candidates for the roles would ideally be blind or deaf but also suggested they could "fabricate" conditions if necessary, for £45 a visit, according to the Mail on Sunday.
The charity the National Federation of the Blind UK (NFBUK) said the bank should recruit genuinely blind people to test its systems.
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