Single Window Clearance

Businesses have a thing or two to learn from their expectations of government authorities.

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I am often invited to address gatherings of entrepreneurs on how to enhance the customer experience that their brand offers.

And in these same discussions, talks often extend to what entrepreneurs expect from government authorities — so that their companies could function efficiently and be more productive.

‘Single window clearance’ is one of the most demanded. Entrepreneurs feel - and rightly so — that they waste needless time and energy shuffling between various government departments to get licenses, permissions, clearances etc. If all these could be obtained at a SPOC (Single Point Of Contact), their businesses would be far more efficient — competitive with businesses from China and other South-East Asian countries.

And when it comes to those entrepreneurs themselves (small as well as large ones), their businesses often don't provide their customers with what they expect from the government.