City Power takes over billing

ELECTRICITY: SUCCESS OF NEW SYSTEM DEPENDS ON CUSTOMER COOPERATION, SAYS UTILITY

- Enkosi Selane

City Power has officially assumed responsibility for electricity billing from the City of Joburg, effective 1 July, in a move designed to address persistent billing challenges and improve customer service.

The transition marks a fundamental shift in how electricity billing is managed in Johannesburg, with City Power now assuming full responsibility for the service and billing process.

This change is expected to deliver faster response times, reduce estimation errors, and provide greater transparency in account management.

According to City Power spokesperson Isaac Mangena, the transition goes beyond mere administrative restructuring.

"This transition is not merely administrative; it marks a significant milestone in our ongoing mission to enhance customer service, resolve long-standing billing challenges and ensure that every household and business is accurately billed for the electricity they use," Mangena said.

The utility has brought the billing process in-house to address systemic issues that have plagued customers for years.

By taking direct control, City Power said it aims to eliminate the frustrations residents have experienced due to billing inaccuracies and service delays.