BCAS ISSUES SHOW CAUSE NOTICES TO INDIGO, MIAL FOR PASSENGER MISTREATMENT

Aviation security watchdog BCAS has issued show cause notices to IndiGo and Mumbai airport operator MIAL over the incident of passengers having food on the airport tarmac on Sunday, according to official sources.

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Many passengers rushed out of an IndiGo aircraft at the Mumbai airport, sat on the tarmac, and some were also seen having food there as soon as their diverted GoaDelhi flight landed after a long delay on Sunday.

Both IndiGo and MIAL were not proactive in anticipating the situation and making the appropriate facilitation arrangements for passengers at the airport, as per the notices issued by the Bureau of Civil Aviation Security (BCAS).

The notices have been sent for passenger mistreatment, they added.

The sources said the aircraft was allotted a remote bay C-33 instead of a Contact Stand, an aircraft parking stand that is suitable for walking passengers to and from an aircraft from an allocated boarding gate. This further added to passenger woes and deprived them the opportunity to avail basic facilities like rest rooms and refreshments at the terminal, they added.