Beginning my stint at Employees' Trust Fund (ETF)

My journey at the Employees' Trust Fund (ETF) marked a significant chapter in my career. It began with a unique opportunity, as I was interviewed by the President and offered the position of Chairman, ETF Board following my successful tenure at the Ceylon Ceramic Corporation.

- BY SUNIL G WIJESINHA

Start of my Stint

Arriving at the ETF was very low-key, unlike the current practice of a ceremony with friends and family, garlands and speeches. I was told to come to the board room where Mr Justin Dias, Secretary of the Labour Ministry, was meeting the senior staff. I went there and, after introductions, assumed office. From the moment I entered the premises, I observed the activities and behaviour of the staff. I had to navigate through the clerical staff tables to reach my office.

It was large, accommodating the board table, but it was very primitive and untidy. The curtains were hanging from a cord and sagging at the top. My chair was a wooden rattan bottomed seat. I found it challenging to adjust to it, having been used to rotating chairs with wheels, in my earlier positions.

At the meeting chaired by Mr Dias, I noticed the more vociferous influencers. I was immediately able to identify the argumentative confrontative types. My MBA studies had taught me how to analyse individuals. I had learnt the lesson of observation from reading Dr Ohno’s Circle, where every trainee supervisor at Toyota is trained to observe the surroundings and document them. I was, in fact, practising it but documenting it only in my head.

Creating better facilities

Before pushing for further progress, I believed it was essential to provide better facilities for the staff. We improved the lunch rooms, creating a cleaner and more inviting environment. The previously smelly toilets were enhanced with a janitorial service, eliminating the hygiene issues they previously presented. We also made a special room for the drivers. These improvements were not just about physical changes; they were about showing the staff that their well-being was a priority. The impact of these changes on the staff was palpable, and it was heartening to see them respond positively to the improved facilities.