Sitting pretty after chair is replaced

THE misery of a wife living with agonising pain was compounded when the £3,287 recliner chair that she and her husband bought, to ease her distress, didn’t work.

- MAISHA FROST

It was then returned for repairs but disappeared, leaving them in a quandary.

To their immense relief, after almost a year, they have a replacement.

But Andrew and Penny Fletcher's experience is a cautionary tale about what to ensure before making a major purchase, so that if trouble strikes you're not at a total loss.

After the first delivery, a wave of whammies assailed the pair, who bought the specially-made item from The Mobility Furniture Company.

The Fletchers chose to pay the deposit by cheque and the remainder with their bank card.