Flight mix-up refund just the ticket

IT WAS just one slip on timings when booking flights, but the cost of changing that was far more than a couple expected and their hopes of avoiding a £360 hit sunk until Crusader took up their appeal.

- By MAISHA FROST

Then understanding and fairness won the day, much to the relief of Tom and Pam Dixon whose mistake in keying in details online is one all too easy to make.

Booking some six months ahead of departure, their return flights with Air Canada from Heathrow to Montreal were for specific seats in economy class and they paid the airline directly.