Finally cleared for take-off after refund

GOING on holiday lost its allure for a traveller when, after almost two years, she was still struggling to get a refund for return flights to New York that she had cancelled.

- By MAISHA FROST

Sophia Andrews felt very lost amid the layers of agents involved in the £1,253 transaction and, having been told several times that payment had been made to another party in the chain. “I’ve been informed again and again that my case has been escalated but nothing happens and I’m on the brink of giving up. You are my last resort,” she admitted to Crusader.

Sophia had planned to fly with JetBlue in July 2023 and made the reservation through Booking.com. When needing to cancel, she made sure she did it within the time limit and did so directly with the airline.