How to lodge a complaint with the Pension Funds Adjudicator

YOUR pension savings are critical to your financial future, and when something goes wrong with your pension fund, whether it is delayed payments or incorrect calculations, the Office of Pension Funds Adjudicator says it is there to help resolve disputes.

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THE newly appointed Pension Funds Adjudicator, Lebogang Mogashoa.

During the 2024/25 financial year, the Office of the Pension Funds Adjudicator says it received 10 331 new complaints, up from 9 177 in the previous year, and disposed of a total of 10 100.

The newly appointed Pension Funds Adjudicator, Lebogang Mogashoa, emphasises that every member of a pension fund should be aware of the existence of the Adjudicator’s office, as well as how and when to lodge a complaint if something goes wrong.

“The Pension Funds Adjudicator (PFA) is an independent authority established by law in South Africa to investigate complaints of maladministration and unlawful conduct in the management of pension funds.

“The PFA provides a trusted avenue for pension fund members, employers, and trustees to resolve disputes quickly and effectively. Importantly, the PFA’s decisions carry the same weight as a court judgment, which means they are binding and enforceable.