RateGain sees opportunity in hospitality's talent crunch

An estimated 50 million workers who left the global hospitality industry in the last three years amid the devastating impact of the pandemic may never return to work.

- Varuni Khosla

This has caused a major challenge for hotels, travel agencies, and other travel service providers, who are struggling to find enough staff to meet a post-covid surge in demand. However, one company sees this as an opportunity to assist these businesses in generating more revenues.

NSE-listed RateGain Travel Technologies Ltd expects that technology and artificial intelligence (AI) will play a key role in shaping the future of travel planning as the industry tackles the labour shortage. Despite the challenges posed by the pandemic, hotels and airlines worldwide have shown remarkable recovery and have even surpassed their pre-covid performance. However, the industry now faces a new reality where traditional approaches to attracting talent may no longer be effective.