AI agents helping Indian IT build faster: Microsoft CPO

The company is 'looking to bring AI to where the users are—and not the other way around'

- Shouvik Das

Artificial intelligence is reshaping how products are built, and Microsoft—a bellwether for technology adoption among businesses—is at the center of this shift. AI agents are helping companies reduce development time, effort and cost, Aparna Chennapragada, corporate vice president and global chief product officer (CPO) at Microsoft, said in an interview with Mint.

An example is homegrown IT services firm Persistent Systems, she said, which used Microsoft's enterprise AI agents to build a new contract management system (CMS).

"We worked closely with Persistent on how to reduce the time gaps within its contract management system. Our AI agents shortened manual approval times. This sort of prototyping is where AI is dramatically reducing the time and resources consumed for a business," she said.

Most other IT services firms, such as TCS, Infosys and others, also use Microsoft's AI agents depending on client demand.