E-comm cos contribute most to refund disputes

E-commerce firms saw most grievances, travel followed. are

- Dhirendra Kumar

E-commerce firms saw most grievances, travel followed.

(AFP)

E-commerce firms have emerged as the largest contributors to consumer refund disputes, making for over ₹36 crore or nearly 70% of the ₹52 crore of refunds facilitated through the National Consumer Helpline (NCH) in the past nine months.