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Can debtors request restructuring of their loans to ease repayment?
Khaleej Times
|October 06, 2025
The regulatory framework ensures that banks should not ignore such requests and must provide you with fair and transparent options
Question: I am a single mother who has fallen on hard times. I am struggling with significant credit card and loan debts from multiple banks. Are there any legal options available to help me manage this situation? I am not looking for charity — rather, is there a way to restructure all my debts from multiple banks into a single loan so I can repay them in monthly instalments?
Answer: In the UAE, banks are required to support customers facing financial difficulties by offering qualified credit counselling, encouraging open discussions about debt concerns, and giving fair consideration to alternative repayment options such as rescheduling or restructuring.
This ensures that borrowers are treated fairly and have a chance to manage their obligations in a sustainable way. This is in accordance with Article 5.2.4.1 of Consumer Protection Standards, issued under Circular No. 8/2020 by the Central Bank of the UAE.
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