MoHAP launches roadmap for more impactful services

The Ministry of Health and Prevention (MoHAP) announced it has successfully redesigned and restructured a series of key services, reducing their number by 50%, as part of Phase II of the “Zero Government Bureaucracy” programme.

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Launched by the UAE government, the programme aims to create a government free of unnecessary complexity, with faster, simpler, and more effective services that enhance quality of life and boost institutional efficiency.

The first package launched by the Ministry during this phase included licensing and accreditation services for healthcare professionals and facilities, which underwent a comprehensive redesign, cutting the number of services from 32 to just 16.

The overhaul has significantly reduced processing times, improved operational efficiency, and strengthened alignment with the programme's overall objectives.

As part of the second phase, the Ministry adopted a clear, human-centric roadmap that places customer experience at its core.

Key elements of the new approach include streamlining service procedures, reducing documentation, eliminating redundant requirements, and integrating digital systems to reduce the number of smart applications in use.

The Ministry also focused on minimising time, cost, and effort for service users while enhancing interoperability with partner entities to facilitate seamless data exchange and faster access to services.