SHOWCASE FOR RESPONSIBLE LUXURY HOSPITALITY

General Manager of Fairmont The Palm, Dominic Arel presents a roadmap for the famed hospitality brand, setting new benchmarks for environmental stewardship along the way

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Since joining Fairmont The Palm in 2022, you have implemented a strong culture of internal growth and leadership development. What strategies have been most effective in nurturing and promoting internal talent, and how do you see this shaping the future of the hotel's workforce?

At Fairmont The Palm, we believe that our people are the foundation of our success. Since joining in 2022, my focus has been on fostering a culture of growth, empowerment, and continuous learning. One of the key strategies has been the implementation of tailored training and development programmes, ensuring that our colleagues have access to the tools and resources necessary for career progression. We have strengthened mentorship programmes, where experienced leaders guide emerging talent, and introduced cross-training opportunities to help employees diversify their skill sets.

Fairmont The Palm has made remarkable strides in people development, with 202 internal promotions. We have also increased the Employee Satisfaction at the hotel which is at 8.7 in 2024.