Magzter GOLD ile Sınırsız Olun
Sadece 9.000'den fazla dergi, gazete ve Premium hikayeye sınırsız erişim elde edin
Denemek ALTIN - Özgür
Bots Take Over Call Centers as Firms Chase Efficiency
Financial Express Kochi
|September 15, 2025
CUSTOMER SERVICE, which has for long been synonymous with long queues, IVR loops and endless call transfers, is being recast by artificial intelligence.
CUSTOMER SERVICE, which has for long been synonymous with long queues, IVR loops and endless call transfers, is being recast by artificial intelligence. Across sectors, companies are deploying chatbots, voice bots, and AI-driven assistants to improve speed, accuracy, and efficiency, while also cutting costs.
From e-commerce and airlines to banks and D2C brands, AI is fast becoming the first point of contact for consumers. Travel platform EaseMyTrip, for instance, has built an intelligent routing system that co-founder Rikant Pittie says resolves queries "70% faster than traditional support models." Similarly, Bank of Baroda has rolled out three Gen-AI-powered customer service tools, including a virtual relationship manager available round the clock.
Bu hikaye Financial Express Kochi dergisinin September 15, 2025 baskısından alınmıştır.
Binlerce özenle seçilmiş premium hikayeye ve 9.000'den fazla dergi ve gazeteye erişmek için Magzter GOLD'a abone olun.
Zaten abone misiniz? Oturum aç
Financial Express Kochi'den DAHA FAZLA HİKAYE
Financial Express Kochi
IPO-bound Meesho looks at ₹53,000-crore valuation
E-COMMERCE PLATFORM MEESHO, which plans to launch its initial public offering in the first half of December, is seeking a valuation of about ₹53,000 crore ($6 billion), according to people familiar with the matter.
1 min
November 22, 2025
Financial Express Kochi
Seizing opportunities
There are openings on agri with US and pharma with China
3 mins
November 22, 2025
Financial Express Kochi
Groww Q2 profit rises 12%
BILLIONBRAINS GARAGE VENTURES Limited, the parent company of discount broker Groww, reported a 12% year-on-year increase in its profit after tax (PAT) for the quarter ended September 30, 2025, to ₹471.3 crore.
1 min
November 22, 2025
Financial Express Kochi
Bengal sees sharpest rise in registered voters in border areas since 2002 SIR
BETWEEN 2002, WHEN the Special Intensive Review (SIR) was last conducted by the Election Commission of India, and 2025, West Bengal has seen a 66% increase in the number of registered voters — from 45.8 million to 76.3 million.
2 mins
November 22, 2025
Financial Express Kochi
Zelenskyy for ‘honest’ work on US-backed plan
PRESIDENT VOLODYMYR ZELENSKYY said after talks with a top US Army official on Thursday he was ready for “honest” work with Washington on a plan to end the war in Ukraine, while European allies pushed back against punishing concessions to Russia.
2 mins
November 22, 2025
Financial Express Kochi
Need to revisit insurance investment rules: Khara
INSURANCE REGULATIONS GOVERNING how companies invest in the bond market may need a review, Dinesh Kumar Khara
1 min
November 22, 2025
Financial Express Kochi
Pilot dies as Tejas fighter jet crashes at Dubai air show
THE PILOT OF a Tejas fighter jet of the Indian Air Force was killed on Friday after the indigenous multi-role Light Combat Aircraft crashed in a ball of fire during an aerial display at the Dubai Air Show.
3 mins
November 22, 2025
Financial Express Kochi
Board of Kotak Bank okays 1:5 stock split
KOTAK MAHINDRA BANK announced on Friday that its board has approved a proposal to split its shares in the ratio of 1:5.
1 min
November 22, 2025
Financial Express Kochi
Porsche's new spark: Cayenne goes electric
PORSCHE'S BIGGEST car has gone electric. This week, the German carmaker unveiled the Cayenne Electric, a technological masterpiece that launches the iconic SUV into an electric future. The launch is a big step in Porsche’s rapid transformation towards electrification (36% of the cars it sells are electrified).
1 min
November 22, 2025
Financial Express Kochi
Centre to release new GDP series on February 27
THE MINISTRY OF Statistics and Programme Implementation will release a new series of national accounts with FY23 as the base year on February 27.
1 min
November 22, 2025
Listen
Translate
Change font size