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SBI bets on omnichannel banking with AI-led shift
Financial Express Delhi
|May 28, 2026
STATE BANK OF India Chairman CS Setty has outlined a technology-led growth strategy for the country’s largest lender with a sharper focus on artificial intelligence (AI), digital infrastructure, customer experience and deposit mobilisation while retaining the bank’s branch-led relationship model.
In SBI’s Annual Report (2025-26) released on Wednesday, Setty said the bank’s strategic priorities would remain centred on a “Digital First, Customer First” approach, with continued investments in technology, cybersecurity, data analytics and AI to build a more agile and responsive banking ecosystem.
“The next phase of our transformation will focus on delivering deeply personalised, seamless, and intuitive banking experiences across all customer segments and channels,” he said.
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