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'AI isn't plug-and-play; it demands process reinvention'
Financial Express Delhi
|March 26, 2026
EXL started as a traditional outsourcing firm but is now positioning itself as an AI-led data and analytics company.
The company is rearchitecting its offerings, talent and business model around AI.
“Organisations need to redesign workflows, roles, and processes to align with new AI technologies,”says Rohit Kapoor, chairman & CEO, EXL. In this interview, he speaks to Sudhir Chowdhary on how the company is building an end-to-end AI stack. Excerpts:
How is India moving beyond its back-office role in the AI era?
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