Suite of options over late furniture delivery

MY NEW sofa was due to arrive this month but after already waiting two months, it's been delayed again. What are my rights?

- 

AFTER already waiting two months for your new sofa, hearing about another delay must be frustrating. But you do have options.

Delivery delays can happen, especially due to stock, manufacturing or shipping issues. However, the retailer should have told you when to expect your sofa at the time of purchase.

Start by checking your receipt or contract to see if the delivery date was a firm commitment, or just an estimate. A firm delivery date means the retailer must meet that timeline, unless there are extraordinary circumstances. If it was an estimate, they may have more flexibility but they should still provide an updated timeline as soon as possible.

Once the date has passed, contact the retailer for an updated delivery date. If the delay is excessive or the new date doesn’t work for you, ask for a discount or even a full refund.