Radisson redefines hospitality with AI-powered guest experience

RADISSON Blu Resort, Galle, Radisson Hotel Colombo, and Radisson Hotel Kandy have become the frst hotel group in Sri Lanka to introduce an Al-powered multi-channel conversational agent, setting a new benchmark in hospitality innovation

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Developed in partnership with Emojot, the advanced solution is being rolled out simultaneously across the three properties.

Unlike traditional chatbots with pre-scripted responses, this next-generation Al agent is powered by Emojot’s state-of-the-art agentic Al framework. It securely connects with hotel data and APIs, enabling real-time services such as checking room availability, managing bookings, and providing updated dining and facility information with accuracy and ease