Which? names our worst energy suppliers

SCOTTISH Power, EDF and British Gas have been named the worst energy suppliers in an annual ranking by Which?.

- BY JOSIE CLARKE

All three firms received overall scores of less than 60% as well as just two stars in the consumer group’s customer survey.

Scottish Power received the lowest overall score of 56%, winning fewer points than any other provider when it came to its handling of complaints.

EDF came second to last with 58%, largely because its phone lines and customer service email accounts are not monitored for as long as other providers.

British Gas came third from bottom on 59%, with Which? finding it offered a “good amount” of support but struggled with resolving complaints and switching customers.