Pushing for stronger consumer protection in energy

AS A QUASI-JUDICIAL and independent regulatory body, the Energy Regulatory Commission (ERC) is mandated to issue and approve rules, guidelines and policies that govern power rates, service quality and licensing. But more than technical regulation, the commission is focused on educating the public about their rights as consumers and ensuring they are not at a disadvantage in the electricity market.

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The ERC enforces consumer protection through the Magna Carta for Residential Electricity Consumers to ensure fairness, accountability, and transparency in the delivery of electricity services to households.

The charter guarantees that residential consumers have access to a continuous and secure power supply. It also sets clear rules for fair pricing, proper billing procedures, and the timely investigation of complaints.

Utility companies, on the other hand, must treat all customers with courtesy and without discrimination. Monthly billing statements are required to follow the ERC-approved format that must be itemized, delivered on time, and made payable at authorized payment centers.

The ERC mandates that all meters must be tested, certified, and sealed before installation. These meters must fall within an acceptable range of accuracy. Consumers are entitled to one free meter test every two years. Should the meter be found defective or fast, the consumer is entitled to a refund for any overbilling that occurred.