Agentic AI critical for growth trajectory: Salesforce India CEO

If India does not adopt Agentic AI decisively, it risks being trapped in the middle-income bracket, Arundhati Bhattacharya, chairperson and chief executive officer of Salesforce India has said, while asserting that it's no more an option but fundamental to improving productivity, efficiency, and overall economic competitiveness of the country.

- SHIVANI SHINDE

“Agentic AI allows us to bridge that gap by augmenting human capacity and enabling personalised, high-quality services at massive scale. This is why I believe agentic Al is critical for India’s growth trajectory. If we do not adopt it decisively, we risk being trapped in the middle-income bracket because our workforce will not be equipped to handle the velocity of change or the complexity of the challenges ahead. Deploying agentic AI is therefore not optional, it is fundamental to improving productivity, efficiency, and overall economic competitiveness,” Bhattacharya told Business Standard in a virtual interaction.

Bhattacharya, a former chairperson of the State Bank of India, said that agentic AI will be extremely significant for India, perhaps more so than for many other markets.

She highlighted that India was a populous country, and to unlock the full potential of its demographic advantage, leveraging technologies that allow the country to scale impact efficiently was crucial. Agentic Al is one such technology.