AMERICA'S BEST CUSTOMER SERVICE 2025

CUSTOMER SERVICE IS A CORNERSTONE OF A GREAT SHOPPING experience.

- NANCY COOPER

Whether shopping online or in-store, customers want to feel valued, heard and supported. According to 2024 statistics from HubSpot, more than 85 percent of consumers say good customer service makes it more likely they will buy from a company again. With customer expectations higher than ever, businesses are finding new ways to meet those demands. Customer service leaders are increasing investment in AI, hiring more support staff and improving self-service portals. To help you identify the companies that are getting it right, Newsweek and global data research firm Statista are proud to present America's Best Customer Service 2025. This year we recognize over 700 brands across 163 categories that have gone the extra mile to deliver exceptional customer service experiences. The evaluation focused on five key components: quality of communication, professional competence, range of services, customer focus and accessibility. The research is based on an independent survey of over 28,000 U.S. customers. Companies honored in our rankings include clothing brands Talbots and Uniqlo, fast-casual restaurants In-N-Out Burger and Chick-fil-A and luxury fashion outlets Coach and Louis Vuitton. We hope these rankings help you make informed decisions about the places to shop where you will have the best experience and feel most valued. NANCY COOPER, Global Editor in Chief.