How patient-focused care reduces costs and improves outcomes

The approach can also improve patients' adherence to treatment by 60%.

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A deep understanding of a patient's personal and living circumstances will not only improve care but also cut costs, according to a Frost & Sullivan executive.

“Patient-centric care has been shown to reduce healthcare costs by 93% and improve patient adherence to treatment by 60%,” Sowmya Srinath, director of healthcare and life sciences at Frost & Sullivan, told the Healthcare Asia Summit 2025 in Kuala Lumpur in April.

It could also enhance health outcomes by 40% when hospital staff focus on individual patient needs and preferences, she pointed out.

Chan Si Yan, head of operations at Sunway TCM Centre in Petaling District in Selangor, said they incorporate traditional and complementary medicine into Western healthcare to provide leading-edge clinical practice.

“What we do is not just a coexistence of the systems, but an integration of both to help us [offer] the best care,” she told the forum.