FOOD TECH

The food and beverage business of hospitality has got a technology boost, especially post the pandemic, which is giving a fillip to revenues.

- BINDU RAO

When Suresh Khanna, a business honcho, was travelling to Bengaluru from Delhi, he had taken a late evening flight. Enroute his journey to his hotel Conrad Bengaluru, he opened his Hilton Honors app and placed his dinner order that was ready piping hot in his room when he needed it the most. And this is exactly how technology is changing the food and beverage scene in the hospitality context.

RESTAURANT POINT OF SALE (POS) SOFTWARE

A restaurant POS software is like the brain of a restaurant. It's the system that handles all the transactions and keeps everything running smoothly. In the old days, a POS was just a basic billing software that took orders and printed out receipts. But now, thanks to fancy cloud technology, the POS has become so much more.

Jazib Husain, Food and Beverage Manager, Hyatt Regency Pune, explains, "Nowadays, a restaurant POS is like a superhero with all these cool powers. It can manage your stock and inventory, crunch numbers to give you smart reports and analytics, and even help you keep track of your customers. You can connect it to online ordering platforms, e-wallets, and even table reservation systems. And if you want to reward your loyal customers, it can handle that too with loyalty programs."

The POS terminal is the central component of the POS system, often referred to as the touch screen cash register. It allows restaurant staff to effortlessly take customer orders and instantly send them to the appropriate kitchen section. Additionally, it enables the seamless processing of bill payments and tips, as well as efficient table management. The POS terminal comes in various sizes to cater to specific usage requirements.