Room Service

To be served a meal on a tray in your bedroom is always a luxury. For most individuals at home this treatment is reserved for times when being pampered, while recuperating or as a special indulgence. In a hotel where you are a guest, away from home, often working hard to meet deadlines, room service sometimes becomes a necessity rather than a luxury.

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That is when it becomes important that you are able to select from a wide choice, expect and receive the right temperature food with a professional attitude and the leftovers as also the empty tray is collected well within time without disturbing you too much.

While working in the room sometime we lost track of time and recognise our hunger pangs only as stomach grumbles and the work was near completion. We realised that all the restaurants of the hotel would be nearing closing time. A quick look at the vast selection of the late night room service options, the professional manner in which it was delivered and the way the room furniture was reorganised to adjust the table near the window for a good view, round table's side flaps pulled to make it a decent size, a little candle lit and the ambience had changed. Suddenly it was no longer a compromise of ordering food from the only available option; it was a wise choice and classily done arrangement.

It is important to understand how room service is managed in a hotel and what the future for this segment is for the guest of the hotel.

Food Selection

As be needed according to the season, room classification, and guest preferences room service menu has to be periodically checked and updated. It might be done every three to four months. Most hotels have a selection of food from the various restaurants, including the speciality outlets and then there is the selection of international favourites (often found in the coffee shop that is expected to be available around the clock). Also, breakfast menus are defined and often ordered by people not on a room plus breakfast tariff and they want to not face crowds of breakfast room early in the morning.