Gig-Saw Puzzle

Gig work will likely be a pillar of India's economy, with platforms ensuring financial inclusion and flexible work for millions. But fragmented regulatory frameworks, instability and volatility remain key concerns

- By NAINI THAKER & SAMREEN WANI

In India's rapidly evolving job market, the gig economy is no longer a fringe phenomenon. Government estimates suggest that by 2028, nearly 21 million Indians will be part of the gig workforce. That's about four out of 100 working individuals.

These workers—once seen as the logistical backbone of startups—are now central to how cities function. From delivering food and ferrying passengers to fixing appliances and offering beauty services—in as less as 10 minutes—they form the invisible infrastructure of convenience.

With platforms like Urban Company, Zomato, Swiggy, Porter and others, what was once an informal and unregulated economy is gradually being formalised. Quick commerce, for instance, has already created over 450,000 jobs in a few years, and it's continuing to expand rapidly, according to Vahan.ai, a recruitment platform for blue-collar workers.

Digital payments, standardised pricing and performance tracking have enabled gig workers to access financial services and build stable livelihoods. According to the government's policy think tank Niti Aayog's 2022 policy brief titled 'India's Booming Gig and Platform Economy', gig economy has the potential to contribute up to $455 billion to the country's GDP by 2030, driven largely by platform-based labour.

Clearly, it is no longer a stopgap for many, but a viable, long-term career path. And while the numbers paint a picture of expansive growth, behind the promises of flexibility and independence is a complex reality of challenges that must be addressed.

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