Beyond Tech & Al - 'Human Connect' Is The Heartbeat In Culinary Voyage!

Technology has undoubtedly enhanced operations and made tasks seamless but it can never replace that smile of the chef which sets the tone of the diners' experience.

- Sharmila Chand

A warm welcome, a story around the food and chef's narrative creates an everlasting impression.We talk to food and beverage experts who share their thoughts on the subject.

Personal Touch is Irreplaceable

Sagar Kulkarni, Director of Food & Beverage, Sheraton Grand Pune Bund Garden

Technology can enhance convenience, but hospitality is still about human connection....

"Technology undoubtedly streamlines culinary operations, from inventory management to precision cooking, but it cannot replicate the warmth of human connection that defines true hospitality.

At Sheraton Grand Pune, we believe guests don't just come for the food; they come for experiences crafted by passionate chefs and attentive teams. A personalised menu recommendation, a chef's story behind a dish, or genuine hospitality shown by our associates creates emotional connections that no algorithm can achieve. While tech enhances efficiency and consistency, it's the human touch, the conversation, the intuitive understanding of guest preferences that transforms a meal into a memorable experience and builds lasting relationships that bring guests back time and again."

Gaurav Bansal, Head Chef, ibis Styles Mysuru

"Technology has certainly transformed how we operate, streamlining everything from digital menus and online reservations to sophisticated kitchen order systems, but the core of hospitality isn't just efficiency; it's about the personal touch.

No AI or robot can truly replicate the basic essence of our business, which is genuine human connection. A warm, sincere greeting when a guest arrives, an intuitive understanding of their preferences, or a simple gesture of empathy when something isn't quite right are things that machines simply cannot deliver. In the food and beverage world, this is the critical difference between just serving a meal and creating a memorable dining experience."