Salesforce ushers in the era of the agentic enterprise with Agentforce 360

Agentforce 360 embodies Salesforce's Agentic Enterprise vision-where AI amplifies human potential through intelligent collaboration, unified data, and real-world business transformation.

- By Shipra Sinha

At Dreamforce 2025, one message rang loud and clear – Agentic isn’t the next technology; it’s the next revolution. Salesforce took center stage to announce the general availability of Agentforce 360, its most transformative AI platform yet, redefining how work gets done through the seamless collaboration between humans and intelligent agents.

Agentforce 360 represents Salesforce’s vision for the Agentic Enterprise – a new model where AI amplifies human capabilities instead of replacing them. The platform empowers every team, from sales and service to marketing and commerce, with always-on, intelligent agents that partner with employees to drive smarter decisions and stronger customer connections.

“We’re entering the age of the Agentic Enterprise – where AI elevates human potential like never before,” said Marc Benioff, Chair and CEO of Salesforce. “Agentforce 360 connects humans, agents, and data on one trusted platform, helping every employee and every company achieve more than they ever thought possible.”

A UNIFIED PLATFORM FOR HUMAN + AI COLLABORATION

Agentforce 360 brings together the full power of the Salesforce ecosystem – Data Cloud, Slack, Tableau, and MuleSoft – to create a unified environment where humans and AI agents collaborate in real time. With features such as a conversational builder, hybrid reasoning, and voice capabilities, it enables enterprises to automate intelligently while maintaining control and accuracy.