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Cruising Heights
|September 2025
The story of airline disruption refunds in the US reveals a dramatic policy reversal and a tug-of-war between passenger advocates and industry lobbyists.
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Under President Biden, the Department of Transportation proposed landmark rules to protect airline travellers: mandatory cash refunds for significant flight delays or cancellations caused by the airlines themselves, automatic payments up to $300 for three-hour domestic delays and as much as $775 for disruptions exceeding nine hours. "Passengers shouldn't have to foot the bill when airlines cancel or delay flights," Transportation Secret
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